Terms & Conditions

Last updated: 12 August 2026
Effective date: 12 August 2026

Welcome to Rydr. These Terms & Conditions ("Terms") govern your use of the Rydr website, booking platform, driver portal, and related chauffeur services. By using Rydr or making a booking, you agree to these Terms. Please read them carefully before using our services.

1. About Rydr

Rydr Ltd operates a premium chauffeur and private-hire transportation platform that connects passengers with professional, licensed chauffeurs and transportation partners.

Rydr Ltd
201A Victoria Street, London, SW1E 5NE
Email: info@rydr.app
Phone: +44 020 3934 2121

2. Using Rydr

You must provide accurate and complete information when creating an account or making a booking. You are responsible for keeping your account information secure and for activity carried out through your account.

You must not use Rydr for unlawful purposes, attempt to interfere with the platform, provide false information, misuse another person's account, or otherwise use the service in a way that could harm Rydr, its users, chauffeurs, or transportation partners.

3. Bookings

Rydr allows customers to request pre-booked chauffeur journeys, including one-way, round-trip, and as-directed services, subject to availability.

When making a booking, you are responsible for providing accurate pickup, destination, passenger, luggage, contact, and timing information.

A booking is confirmed only when Rydr provides confirmation through the platform or another authorised communication channel. Availability is subject to the availability of suitable chauffeurs and vehicles.

4. Prices and Payments

The applicable fare will be displayed during the booking process before you confirm your booking. Prices may depend on factors including the selected vehicle or service type, journey distance, journey duration, and booking requirements.

Rydr supports card and cash payment options where available. Card payments are processed through our payment provider, Adyen.

You agree to pay the applicable amount for your confirmed booking and any additional charges that are properly applicable under the booking terms.

5. Changes and Cancellations

Booking changes and cancellations are subject to the cancellation and booking conditions presented to you when making or managing your booking.

If you need to change or cancel a booking, you should do so as early as possible through the Rydr platform or by contacting Rydr. Any applicable cancellation charges or refund will depend on the terms applicable to the specific booking.

Rydr may need to cancel or modify a booking where circumstances outside its reasonable control affect the availability or safe operation of the service. Where appropriate, Rydr will provide reasonable notice and any refund or other remedy required by applicable law.

6. Chauffeurs and Vehicles

Rydr works with professional, licensed chauffeurs and transportation partners. Chauffeurs and vehicles may be subject to verification requirements before being permitted to fulfil Rydr journeys.

Vehicle availability may vary depending on the location, service type, booking requirements, and operational circumstances. Rydr may provide a suitable alternative vehicle or chauffeur where reasonably necessary to fulfil a booking.

7. Passenger Responsibilities

Passengers must behave respectfully towards chauffeurs and transportation partners and must follow reasonable safety instructions during a journey.

You are responsible for providing accurate information about the number of passengers, luggage, pickup location, destination, and any relevant requirements.

Passengers may be responsible for reasonable costs resulting from damage caused to a vehicle or property through intentional, negligent, or improper conduct, subject to applicable law.

8. Delays and Circumstances Outside Our Control

Journey times can be affected by traffic, road closures, weather, accidents, public events, vehicle issues, airport or station conditions, and other circumstances outside Rydr's reasonable control.

Rydr will take reasonable steps to provide the booked service, but we cannot guarantee an exact journey duration or arrival time where circumstances outside our control affect the journey.

9. Complaints and Lost Property

If you experience an issue with a booking or journey, please contact Rydr as soon as reasonably possible so that we can investigate and assist you.

Lost-and-found reports should be submitted through the available Rydr complaint or support process. We will make reasonable efforts to assist with recovery and return of lost property, but cannot guarantee that an item will be recovered.

10. Intellectual Property

Unless otherwise stated, the Rydr website, platform, branding, text, graphics, software, and other content are owned by or licensed to Rydr and are protected by applicable intellectual property laws.

You may use the platform only for its intended purpose. You must not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit Rydr's platform or content without appropriate permission.

11. Service Availability

We aim to keep Rydr available and reliable, but we do not guarantee that the website or platform will always be available, uninterrupted, or free from errors.

We may temporarily suspend or restrict access where necessary for maintenance, security, technical issues, or other operational reasons.

12. Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including any rights or protections you have under applicable consumer law.

Subject to applicable law, Rydr is not responsible for losses caused by circumstances outside our reasonable control, inaccurate information provided by a user, or misuse of the platform.

Nothing in these Terms affects your statutory rights as a consumer.

13. Privacy

Your use of Rydr is also subject to our Privacy Policy, which explains how we collect and process personal information.

View our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, technology, or legal requirements. Updated Terms will be published on the Rydr website.

Where required, we will provide reasonable notice of material changes before they take effect.

15. Governing Law

These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that apply to you.

Any dispute will be handled by the courts with appropriate jurisdiction under applicable law.

16. Contact Us

If you have questions about these Terms, a booking, or our services, please contact:

Rydr Ltd
201A Victoria Street, London, SW1E 5NE
Email: info@rydr.app
Phone: +44 020 3934 2121

Rydr Ltd — Terms & Conditions v1.0