Privacy Policy
Last updated: 12 August 2026
Effective date: 12 August 2026
Rydr Ltd ("Rydr", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have when using the Rydr website, booking platform, driver portal, and related services.
1. Who We Are
Rydr Ltd is a premium chauffeur and private-hire ground transportation platform connecting passengers with professional, licensed chauffeurs.
Rydr Ltd
201A Victoria Street, London, SW1E 5NE
Email: info@rydr.app
Phone: +44 020 3934 2121
2. Information We Collect
Depending on how you use Rydr, we may collect the following information:
Passengers and customers
Full name, email address, phone number, and address.
Pickup, destination, via points, journey date and time.
Passenger numbers and luggage information.
Booking, trip, account, and service information.
Payment method and transaction information.
Information provided when contacting support or submitting a complaint.
Chauffeurs and drivers
Name, contact information, and profile photograph.
Driving licence and private-hire driver licence information.
Vehicle registration and private-hire vehicle licence information.
Insurance certificate, V5C/logbook, and MOT information.
Trip fulfilment and earnings information.
Technical information
We may automatically collect information such as IP address, browser and device information, operating system, authentication/session information, security information, and basic technical logs.
3. Location and Journey Information
Rydr uses Google Maps and related Google services for address and place searches, pickup and destination selection, route calculations, distance and journey-duration calculations, and trip coordination.
We process journey information where necessary to calculate fares, arrange your journey, and provide the chauffeur service.
4. How We Use Your Information
We use your personal data to:
Create and manage your account.
Process, manage, and fulfil bookings.
Calculate fares and manage trip information.
Coordinate passengers, chauffeurs, and transportation partners.
Process payments and manage payment methods.
Verify chauffeurs and their vehicles.
Provide customer support and manage complaints or lost-and-found reports.
Protect our platform, detect fraud, and prevent misuse.
Comply with legal, regulatory, licensing, tax, and accounting requirements.
Maintain, troubleshoot, secure, and improve our services.
5. Legal Basis for Processing
Where UK data protection law applies, we process personal data using appropriate lawful bases, which may include:
Contract: where processing is necessary to provide our services, manage bookings, arrange journeys, or process payments.
Legal obligation: where processing is required to comply with applicable law or regulation.
Legitimate interests: where necessary to operate and protect our business, prevent fraud, improve services, and defend legal claims, provided your rights are not overridden.
Consent: where we ask for and rely on your consent for a specific purpose.
6. Who We Share Information With
We may share relevant personal information with third parties where necessary to provide our services or meet legal obligations.
Chauffeurs and transportation partners: relevant passenger and journey information needed to fulfil a booking.
Adyen: payment processing and related payment services.
Google Maps: location search, mapping, routing, distance, and journey-related services.
Technology and service providers: hosting, infrastructure, security, data storage, communications, monitoring, and other services required to operate Rydr.
Professional advisers and authorities: where reasonably necessary or legally required.
We do not sell your personal data.
7. International Transfers
Some service providers or technology infrastructure used by Rydr may process information outside the United Kingdom. Where this happens, we will use appropriate safeguards or other lawful transfer mechanisms required by applicable data protection law.
8. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, destruction, or disclosure. These measures may include access controls, authentication, encrypted connections, and restricted administrative access.
However, no internet-based service can guarantee absolute security. You should also keep your account credentials secure and notify us if you believe your account has been compromised.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and defending legal claims.
Retention periods may vary depending on the type of information and the reason we hold it. When information is no longer required, we will delete, anonymise, or securely dispose of it where appropriate.
10. Cookies and Browser Storage
Rydr uses cookies and browser storage technologies where necessary for authentication, secure sessions, booking functionality, and other essential platform features.
Where we use non-essential cookies or similar technologies that require consent, we will obtain consent where required by applicable law.
11. Your Data Protection Rights
Depending on applicable law and the circumstances of the processing, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Request data portability where applicable.
Object to certain processing, including processing based on legitimate interests.
Withdraw consent where processing is based on consent.
To exercise your rights, contact us at info@rydr.app. We may need to verify your identity before processing your request.
12. Children's Privacy
Rydr is intended for adults and users who are legally able to use our services. We do not knowingly collect personal information from children for independent account creation or use where such collection is not permitted.
13. Third-Party Services
Rydr may use or link to third-party services. Third-party services have their own privacy policies and terms, and this Privacy Policy does not apply to services that Rydr does not control.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, data processing practices, or legal requirements. The latest version will be published on the Rydr website.
Version: v1.0
Last updated: 12 August 2026
15. Contact and Complaints
If you have questions, concerns, or complaints about how we handle your personal data, please contact us first:
Rydr Ltd
201A Victoria Street, London, SW1E 5NE
Email: info@rydr.app
Phone: +44 020 3934 2121
If you are in the UK and remain dissatisfied, you may also contact the Information Commissioner's Office (ICO): https://ico.org.uk/
Rydr Ltd — Privacy Policy v1.0
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